Airbnb CX Hub Office, Portland-USA, by Bora Architects

The Airbnb Customer Experience Hub in Portland inhabits space on two floors in the historic Blagen Block building. Working with the Airbnb environments team we redefined a traditional customer service call-center to revolutionize the way people work. Using employee surveys and observation we learned Agents value variety in their work environment and amenities that make … Continue reading Airbnb CX Hub Office, Portland-USA, by Bora Architects